TEMP Senior Credit & Collections Analyst

TEMP Senior Credit & Collections Analyst

Location: In-Office- Duluth, GA 30097
Hours/Days: Mond–Fri, 8-hour (Flexible start time between 6:30 AM–9:00 AM)
Duration: Contract position, anticipated to last approximately one year

We are seeking an immediate Senior Collections Analyst to join our client's team in a high-volume, business-to-business accounts receivable environment. This role will focus on driving timely collections, managing outstanding receivables, resolving complex payment disputes, and identifying the root causes of payment delays.

The ideal candidate will have strong B2B collections experience, advanced analytical skills, and a proven ability to work with large data sets. Advanced Microsoft Excel skills, including PivotTables and VLOOKUPs, are required. This individual must be comfortable analyzing account activity, identifying collection trends, researching discrepancies, and developing solutions to improve cash flow and reduce outstanding receivables.

This is currently a contract opportunity with an anticipated duration of approximately one year as the organization evaluates the implementation of an AI solution. Depending on the outcome of that initiative, the position may transition into a permanent role.

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Responsibilities

• Manage a high-volume B2B accounts receivable portfolio to drive timely customer payments and minimize outstanding balances.

• Proactively contact business customers regarding past-due invoices, payment commitments, and outstanding account balances.

• Research, investigate, and resolve complex deductions, short payments, billing discrepancies, and collection disputes.

• Identify root causes of payment delays and work cross-functionally with internal teams to resolve issues.

• Analyze aging reports, account activity, and collection trends to prioritize accounts and improve collection effectiveness.

• Utilize advanced Microsoft Excel functions, including PivotTables and VLOOKUPs, to analyze data, reconcile information, and generate reports.

• Maintain accurate records of collection activities, customer communications, payment commitments, and dispute resolutions.

• Monitor customer payment patterns and identify accounts requiring escalated collection efforts.

• Collaborate with internal departments, including sales, customer service, billing, and cash applications, to resolve outstanding receivables.

• Follow up on promised payments and ensure collection commitments are met.

• Identify opportunities to improve collection processes, reduce delinquency, and accelerate cash flow.

• Prepare and analyze accounts receivable reports to support collection strategies and management visibility.

• Escalate unresolved disputes, high-risk accounts, and significant payment delays as appropriate.

• Maintain organized documentation and accurate account records while managing competing priorities in a fast-paced environment.

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Requirements

• Strong experience in B2B accounts receivable collections, preferably managing a high-volume portfolio.

• Proven ability to drive collections, resolve complex deductions, and investigate payment discrepancies.

• Advanced Microsoft Excel proficiency is required, including:

  • PivotTables

  • VLOOKUPs

  • Data analysis and reconciliation

  • Managing and analyzing large data sets

  • Reporting and identifying collection trends

• Strong analytical and problem-solving skills, with the ability to identify root causes and recommend solutions.

• Excellent communication and negotiation skills, particularly when working with business customers on overdue balances.

• Ability to prioritize collection activities and manage multiple accounts and disputes simultaneously.

• Strong attention to detail and commitment to maintaining accurate financial records.

• Experience working with ERP systems, accounting software, or accounts receivable platforms.

• Ability to work independently while collaborating with internal departments to resolve collection issues.

• Professional, persistent, and results-oriented, with strong follow-through skills.

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