Medical Front Office

Front Office Coordinator

Location: Austin, TX | Employment Type: Direct Hire | Schedule: Monday-Friday, 7:30 AM-4:30 PM | Compensation: Starting at $17.50/hr, based on experience

About the Opportunity
ExecuSource is partnering with an established sports medicine and orthopedic practice in Austin, TX to hire a Front Office Coordinator on a direct hire basis. You will be the first point of contact for patients and visitors, keeping the front office running efficiently and giving patients a great experience from check-in through check-out. This role requires consistent availability for early morning shifts, Monday through Friday, 7:30 AM to 4:30 PM. The day centers on patient check-in/out, scheduling, and office opening procedures.

Key Responsibilities

Patient Reception and Registration

• Greet patients and visitors courteously and professionally
• Check patients in and out of appointments
• Verify demographic and insurance information and update records as needed
• Collect copayments, deductibles, and outstanding balances
• Obtain required patient forms and signatures

Scheduling and Communication

• Schedule, reschedule, and confirm appointments
• Answer and direct incoming calls
• Respond to patient inquiries and provide accurate information
• Manage patient messaging through the EMR system

Insurance and Administrative Support

• Verify insurance eligibility and benefits
• Assist with prior authorizations and related documentation
• Protect patient confidentiality in accordance with HIPAA
• Scan, file, and manage patient records and correspondence
• Perform other administrative duties as assigned

Qualifications

• High school diploma or equivalent required
• 1-2 years of medical office experience preferred
• Working knowledge of medical terminology, insurance plans, referrals, and authorizations
• Experience with EMR/EHR systems; eClinicalWorks preferred
• Athena and/or Phreesia knowledge a plus
• Strong organizational, communication, and customer service skills
• Reliable and consistent attendance, with the ability to work early morning shifts
• Ability to multitask in a fast-paced environment

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