Administrative Assistant

Administrative Assistant

Location: Franklin, TN 37067 (Onsite Position)
Days/Hours: Monday-Friday 8:00AM-5:00PM (Full-time hours, 32-40/week)
Pay: $20/hr

Our client in the insurance consulting industry is looking for a polished, dependable, and highly organized Administrative Assistant to support general administrative duties and day-to-day office operations. This is an excellent opportunity for someone who is flexible, has a strong “can-do” attitude, and thrives in a fast-paced, team-oriented office environment.

The Administrative Assistant will serve as a key point of contact for employees, visitors, clients, prospects, vendors, and building management while supporting office operations, facilities, meetings, events, CRM administration, marketing initiatives, and employee engagement activities.

Primary Responsibilities:

• Warmly answer, screen, and appropriately direct incoming telephone calls
• Welcome and assist visitors, clients, prospects, and vendors upon arrival
• Serve as the primary point of contact with building management for maintenance, parking, security, power outages, trash removal, and other facility-related needs
• Ensure conference rooms, shared offices, supply areas, break rooms, and other common spaces remain clean, organized, and professional
• Maintain daily kitchen operations, including snacks, beverages, coffee supplies, and general organization
• Coordinate maintenance of office equipment, including copiers and shredders, and work with outside vendors when necessary
• Order and maintain office, printing, and kitchen supplies
• Submit IT service tickets and assist with coordinating technology issues affecting employees or the office
• Manage conference room scheduling and assist with meeting setup, cleanup, catering, and food orders
• Assist with planning and coordinating logistics for onsite and offsite meetings and events
• Manage incoming and outgoing mail, packages, and deliveries, including USPS, UPS, and FedEx
• Create and update client checklists and maintain accurate client information within the CRM
• Serve as a CRM superuser, supporting data accuracy, platform usage, and end-user questions
• Update CRM records with policies, renewal dates, participants, premiums, projections, and supporting documentation
• Pull reports from carrier websites as needed
• Prepare, print, and bind client presentations and other materials
• Coordinate client and prospect gifting for birthdays, holidays, bereavement, and special occasions
• Partner with the Marketing Manager to ensure marketing materials and collateral are available onsite
• Plan and communicate internal staff events and employee recognition initiatives
• Support company-wide employee programs and events
• Complete additional administrative projects as assigned by the management team

Qualifications & Skills:

• Excellent written and verbal communication skills
• Strong interpersonal and customer service abilities
• Exceptional organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Professional, dependable, and service-oriented approach
• Strong team player who is also comfortable working independently
• Ability to maintain confidentiality and appropriately handle sensitive information
• Strong follow-through and problem-solving skills
• Comfortable learning and working within CRM and other business systems
• Ability to interact professionally with clients, prospects, vendors, employees, and leadership
• Flexible “can-do” attitude and willingness to assist wherever needed

Work Environment:

• Full-time onsite position in Franklin, TN 37067
• Fast-paced professional office environment
• Frequent interaction with employees, clients, prospects, vendors, and visitors
• Variety of responsibilities across administration, office operations, facilities, events, marketing support, and client services

Why Apply:

• Opportunity to take ownership of daily office operations
• Diverse position with exposure to administration, client support, CRM management, marketing, and events
• Highly visible role supporting employees, leadership, clients, and visitors
• Collaborative and team-oriented professional environment

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